Privacy Policy

This Policy was last modified on June 16, 2012.

Setcom takes your privacy seriously. Please read the following to learn more about our Privacy Policy.


By accepting the Privacy Policy and the terms and conditions thereof when sharing any of your information with Setcom, you expressly consent to and authorize our use and disclosure of your personal information in the manner described in this Privacy Policy.

Collection of Personal Information

To provide you with account services and / or payment processing, we must obtain certain personal information, such as, without being limited to, name, email and/or phone number as well as your company information. For certain optional transactions, we will require selected financial information such as credit card details. For high value transactions, we are legally obliged to report certain mandatory personal identification information to the authorities. For verification purposes we reserve the right to request proof of identification in an offline format. Your IP address and access times are tracked against your user id for the dual purpose of preventing fraud and creating an audit trail when sending a payment or logging onto our secure server. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site and link the information we store in cookies to any personal identification information you submit while on our site.

Use of Personal Information

We only use your personal information to service your account and to improve our services to you. However, we do share some financial information as part of normal business operations with banks or credit card processing and verification services. These entities may not use your information for secondary purposes, unless required by law. Although we make every effort to preserve your privacy we may be obliged to disclose your personal information by law, regulation or court order. Save for the above, UNDER NO CIRCUMSTANCES will information you provide to Setcom be transmitted in any way to a third party.

Control of Personal Information

If a merchant's personal identification information changes (such as your area code, phone number, email or postal address), you must request the relevant corrections and updates to your account by submitting a written request to Setcom via email. If a merchant no longer desires to use our services, you may request the closure of your account in writing. However, we cannot completely delete merchant information because of legal/regulatory and technical back up requirements.


Upon registration merchants will receive correspondence from our technical support team, who will provide integration details and guidance. Merchants will occasionally receive information on products, services and special deals via newsletter. Out of respect for the privacy of our merchants, we give you the option of choosing not to receive these types of communications by selecting the "Unsubscribe" option on any newsletter received.


This website may contain links to other sites. Please be aware that Setcom is not responsible for the privacy practices of such other sites. We encourage our users to take care when they leave our site and to read the privacy statements of each and every website that collects personal identification information. This Privacy Statement applies solely to information collected by Setcom's website.


Setcom has taken all reasonable measures to secure your account information from unauthorised access, use or disclosure. You must enter your login details each time you want to access the Setcom Merchant Portal. Never share your account details with anyone. If you are concerned that your password has been compromised, you can change it any time once you are logged on. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 128bit encryption.

Notification of Changes

Changes to this privacy statement will be posted on our website so that you know what use is made of your information. If we intend using your personal identification information in a manner different from that stated at the time that you submit same, we will notify you via email. You will have the option of consenting to the use of your information in this new manner. However, if you have requested the closure of your Setcom account, you will not be contacted, nor will your information be used in this new manner.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at